Refund policy

freshveggies.sg Satisfaction Guarantee

All of our products and services are backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, contact us at +65 8808 9680 or via e-mail at hello@freshveggies.sg or log into your account and send us a message from the "Contact Us" section of the Platform. For all products, you have up to 24 hours after delivery to contact us about the product(s). freshveggies.sg may require the return of the product with which you are dissatisfied before we substitute an acceptable item or issue a credit voucher or refund the amount of the product(s).

1. freshveggies.sg Service - Managing Your Orders

1.1. Ordering through the Platform. Orders must be received before posted cutoff times for a given delivery (see Delivery of Products below for details). Available delivery date and time windows and associated delivery fees and promotions will be shown during the ordering process. Delivery timeslots are available on a first-come-first-served basis. To view delivery and cutoff times, visit the Delivery Info section of the Platform. Note that modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items.

You may cancel orders via the "Your Account" section of the Platform or by contacting our Customer Service Department at hello@freshveggies.sg. Please see the "Contact Us" section of the Platform for Customer Service hours.

1.2. Availability and Substitutions. We receive fresh products every day to assure you of the highest quality. Due to the perishable nature of our products, certain products may be unavailable due to market conditions beyond our control or quality that is below our standards. If we have an item that's very similar to the item you ordered, we reserve the right to make item substitutions. If you're not happy with the substitution, please email us at hello@freshveggies.sg. If we are unable to fulfil your entire order with the items you order or appropriate substitutions, we will use reasonable efforts to contact you prior to delivery (which may include a notice in your confirmation email). Once you complete checkout, your price, or price per gram/kilogram (when applicable), is guaranteed unless you placed an order for an item where we have inadvertently listed an incorrect price. In those circumstances, we reserve the right to cancel undelivered orders for such incorrectly priced products; we will contact you immediately in such circumstances, and, of course, your payment method will not be charged.

Please note: we reserve the right to limit your order or the quantity of a particular product that you may order.

1.3. Delivery Fee. A delivery fee may be added to your order. Any such fee is not a gratuity for the delivery personnel who delivers or is otherwise involved with the delivery of your order and will not be given to any such delivery personnel as a gratuity.

1.4. Tip. If you wish to tip, specify the tip amount on the applicable freshveggies.sg Platform at checkout. The tip will appear itemised on the order confirmation and included in your credit card total. The full amount of the tip, less the processing fee charged by the credit card processer, will be paid to the delivery personnel who as determined under our policies, participated in the actual delivery of your order. Another option is to provide a cash tip at the time your order is delivered.

1.5. Variable Weight Orders. Because many perishable items are individually prepared for you, the per-item price you see in your shopping cart for variable weight items is based on an estimated weight. The final price of these variable weight items will be based on the same price per pound/ounce indicated at time of checkout, but the actual price charged is determined once we have prepared and weighed your order, and that actual price will appear on the invoice issued to you on the day of your delivery.

1.6. Minimum Purchase. Your order may be subject to the minimum purchase order total, not including taxes, delivery fees, and surcharges.

 

1.7. Cancellations. Cancellation of orders after the required cutoff time will result in a restocking fee equal to the sum of (a) 100% of the total dollar amount of your perishable items (since many of our perishable items are individually prepared) plus (b) 25% of the total dollar amount of your nonperishable items.

2. freshveggies.sg Service - Payment

2.1. freshveggies.sg will not process any order that attempts to use an incorrect, expired, or over-the-credit limit Card. We will make reasonable efforts to contact you if this occurs. However, in the event such an order is processed, Fresh Veggies SG reserves the right to collect funds for any uncollected transaction charges or fees owed to it.

2.2. Checking Account Payment. To be eligible to pay for your order from a checking account: (1) you must have received, paid for, and settled at least one prior order; (2) there must be a valid card identified in your Customer Account; and (3) your freshveggies.sg customer account must be in good standing. freshveggies.sg does not accept paper checks.

2.3. If you fail to pay any fees or charges when due, freshveggies.sg may charge such amount directly to the Card identified in your Customer Account and may suspend or terminate your access to the freshveggies.sg Service. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that freshveggies.sg may incur in its efforts to collect any unpaid balances from you. Your right to use the freshveggies.sg Service is subject to limits established by freshveggies.sg and/or by your bank. freshveggies.sg reserves the right to remove the online check payment option from any account for any reason at any time.

2.4. freshveggies.sg has limited capability to accept electronic benefits, through the Platform. freshveggies.sg does not accept paper checks or third party or manufacturer's coupons (electronic or paper) through the Platform; however, certain discounts may be available on the Platform from time to time.